Luis Guerra, MD

Internal Medicine

Luis Guerra MD

Location

550 S. Mesa Hills Dr., Suite C-3
El Paso, TX 79912
P: (915) 532-1587

Patient Satisfaction Survey

Overall Satisfaction
4.8 out of 5
202 Ratings
210 Comments

Dr. Luis Guerra is a caring and compassionate internist and geriatrician committed to helping his patients enjoy a healthy lifestyle. Dr. Guerra is fluent in English and Spanish, and has been a part of the Texas Tech University Health Sciences Center faculty since 1994, helping to shape the physicians of tomorrow. Dr. Guerra has been practicing in El Paso since 1989, after completing his residency training at Texas Tech University Health Science Center.

Dr. Guerra is board certified by the American Board of Internal Medicine.

Medical Education/Training:

  • Fellowship: Development Fellowship, Michigan State University
  • Residency: Texas Tech University Health Science Center, El Paso, TX
  • Medical School: Ponce Medical School, Ponce, Puerto Rico

Professional Memberships:

  • American College of Physicians
  • American Heart Association
  • El Paso Diabetes Association
  • Association of Hospice Physicians

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.9
Friendliness/courtesy of Care provider
4.7
Likelihood of recommending Care provider
4.8
Care provider efforts to include in decisions
4.8
Care provider explanations of prob/condition
4.8
Care provider concern for questions/worries
4.8
Patients' confidence in Care provider
4.8
Care provider spoke using clear language

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Sep 23, 2019
All is excellent.
Sep 23, 2019
All good.
Sep 23, 2019
All good.
Sep 23, 2019
All good.
Sep 23, 2019
All good.
Sep 23, 2019
All good.
Sep 20, 2019
Good service
Sep 20, 2019
Consummate professional
Sep 20, 2019
understandable
Sep 17, 2019
Overall good experience, staff is always friendly & courteous. Scheduling is always easy through portal or phone.
Sep 17, 2019
Provider is excellent, very pleased with his assessments of our illness and what we need to correct it and get us back to a healthy living. He is like part of a family. Very pleased with him, would never want to change providers.
Sep 17, 2019
Registration is quick wait time is sometimes long.
Sep 17, 2019
Great experience, nurses & assistants very friendly, courteous and informative.
Sep 17, 2019
Will most likely recommend to others. Staff is always quick to help and work together to make sure we are cared for correctly. Staff still hasn't fixed the approval for my insurance to have *Dr. Guerra as my provider. Would like to have this resolved as soon as possible.
Sep 17, 2019
Excellent for all the above, very satisfied with all their service.
Sep 17, 2019
The staff is always nice and polite
Sep 17, 2019
Dr. Guerra is a "cut above" the normal, and exceptional Doctor and a professional that I truly feel comfortable with my health care needs!
Sep 17, 2019
Efficient office
Sep 17, 2019
Had an issue that I input on the health portal. Was very promptly answered and I am very pleased that they are on the "technical" side of the fence allowing electronic access regarding most all I need to deal with, real nice and well accepted from my point of view.
Sep 10, 2019
My appointment was cancelled twice. This was the third try.
Sep 10, 2019
If I had known I would have to wait an hour and a half, I would have gone back to work, worked for an hour, and then returned.
Sep 3, 2019
No complaints
Sep 3, 2019
love dr. guerra
Sep 3, 2019
No complaints
Sep 3, 2019
all good
Aug 27, 2019
Fast and friendly staff before and after meeting with the doctor.
Aug 27, 2019
Years with provider because of professional demeanor.
Aug 27, 2019
Afternoon appointments seem to go smoothly with short wait times.
Aug 27, 2019
Very professional staff who know how to handle patients and their concerns.
Aug 27, 2019
The service is excellent
Aug 27, 2019
Dr. Luis Guerra has been my Dr. for over 15 years and I consider him a great person, with excellent knowledge of his profession.
Aug 27, 2019
The waiting time is normal but the service is excellent
Aug 27, 2019
The service and assistance is excellent
Aug 27, 2019
Dr. Guerra and his staff provide a very professional service and care for the persons who have an appointment.
Aug 27, 2019
Offices and private rooms are always clean and the staff looks very well.
Aug 25, 2019
I never have had a problem.
Aug 25, 2019
I never have had.
Aug 25, 2019
I never have had a problem.
Aug 25, 2019
I never have had a problem.
Aug 25, 2019
I never have had a problem.
Aug 25, 2019
I never have had a problem.
Aug 24, 2019
Good experience
Aug 24, 2019
Good experience
Aug 24, 2019
I set the appointment the same day and I knew I would be seen after the patients with appointments
Aug 24, 2019
Good experience
Aug 24, 2019
Good experience
Aug 24, 2019
Good experience
Aug 15, 2019
I have been with this provider for years, he knows me well, I know him well he is the best!
Aug 15, 2019
Approx. 35 min.
Aug 15, 2019
I am sure receptionist probably answers the same questions but sometimes they speak so quickly you cannot understand what they are saying.
Aug 15, 2019
there were no delays to report
Aug 14, 2019
normal
Aug 14, 2019
He understands my conditions and explains my choices if any.
Aug 14, 2019
none
Aug 1, 2019
The staff is very professional.
Aug 1, 2019
*Dr. Guerra is kind and makes me feel welcome every time I go. He's thorough and explains my results.
Jul 25, 2019
When I go to see my doctor, I would like to be seen just by the doctor ( no students)
Jul 25, 2019
We lose too much time with the student
Jul 25, 2019
Alma is very helpful.
Jul 25, 2019
Dr. Guerra has always been my best doctor.
Jul 25, 2019
Dr. Guerra was very thorough and explained things in detail.
Jul 25, 2019
I did not get the name of the new nurse. She was not there last year. But he was very courteous and attentive.
Jul 24, 2019
I have never had a bad experience. Staff is extremely professional and attentive.
Jul 24, 2019
Dr. Guerra is the best!
Jul 24, 2019
there were no delays but I'm sure had there been I would have been informed.
Jul 24, 2019
nurses as extremely friendly
Jul 24, 2019
my doctor is very pleasant and caring. spent time explaining ways to improve my health.
Jul 20, 2019
almost met my threshold of waiting which is one hour
Jul 15, 2019
The staff in Dr. Guerras office were outstanding. Fast, courteous, and on time.
Jul 15, 2019
I'm elated with Dr. Guerra.
Jul 15, 2019
If it went too fast I would be concerned about the level of care. But the Dr. Took his time, and asked me all the right questions to understand my needs and how to proceed.
Jul 14, 2019
staff was polite and prompt
Jul 14, 2019
always provides a friendly and knowledgeable conference. am very pleased and satisfied with his service. I can easily voice any concerns
Jul 14, 2019
very pleasant experience
Jul 12, 2019
Attempts to call office are somewhat irritating as you are usually put on hold with loud irritating music for minutes at a time
Jul 12, 2019
Lately the doctor has been distracted and rushed and I feel the visits have been "assembly-line" quality. He has always been empathetic and showed concern during prior visits
Jul 12, 2019
Iffce staff has streamlined office wait and appointments are now running smoothly
Jul 12, 2019
Sometimes it feels as though the student, nurse asst, etc. is more empathetic and compassionate than the doctor
Jul 4, 2019
Everyone in the registration area is extremely helpful and courteous.
Jul 4, 2019
I have had very negative experiences with doctors lately, but Dr. Guerra is not one of these. He is extremely caring, and for the first time in many years, I got a very clear explanation of my condition. I loved my experience with Dr. Guerra!
Jul 4, 2019
Again, everyone is very nice and thoughtful.
Jul 4, 2019
It is highly likely that I would recommend your practice to others!
Jun 25, 2019
The office personnel has improved 100% from years past where I used to visit Dr. Guerra's office. Very well done! Congratulations on the team work!
Jun 25, 2019
I've walked in and out in less than an hour. Fantastic work!
Jun 23, 2019
love Dr Guerra
Jun 22, 2019
I have never had a negative visit
Jun 22, 2019
wonderful
Jun 22, 2019
no problems
Jun 22, 2019
always professional and friendly
Jun 22, 2019
no problems
Jun 22, 2019
no problems
Jun 16, 2019
It is not easy to get thru by phone if you call when they get extremely busy. But you can leave a message & they will respond to your needs before the day is over.
Jun 16, 2019
I already recommended *Dr. Guerra to friends. I travel from the East to the West side to see *Dr. Luis Guerra. I have even changed insurances that honor his service.
Jun 16, 2019
Like a mentioned above. It varies, but I'm there 2 1/2 to 3 hrs. from arrival to departure. I do see there's a lot of patients.
Jun 16, 2019
I've always had good experiences with this dr. I just wish he had a clinic on the East side. His clinic is very far from where I reside. But I wouldn't change him for another dr.
Jun 13, 2019
Very good experience.
Jun 12, 2019
Sandra was very professional and kind, walked me through the process for setting up patient portal
Jun 12, 2019
My husband and I both established care with Dr Guerra this week. We both had a very pleasant visit with him. He is an excellent listener, professional, experienced in his practice, clinical & straightforward when delivering a message yet there's a warmth and sensitivity to his bedside manner with a little bit of humor. He was great and I could see why my parents have been with him so many years.
Jun 12, 2019
Rocio was very good. She was friendly and made me very comfortable.
Jun 12, 2019
I will recommend Dr Guerra to everyone!
Jun 6, 2019
Dr. Guerra has as an excellent bedside manner and is very thorough.
Jun 2, 2019
Getting refills is next to impossible. Phone in requests are ignored.
Jun 2, 2019
Love *Dr. Guerra!
May 22, 2019
none
May 22, 2019
none
May 22, 2019
none
May 22, 2019
none
May 22, 2019
none
May 22, 2019
none
May 14, 2019
Web portal is not working
May 13, 2019
THE GOOD: *Dr. Guerra once he got to see you has very good side bed manners. THE BAD - contact between office personnel and pharmacy is poor/conflicting instructions given by dr. The ugly: Waiting such long, long time to see the dr. (almost walk out).
May 13, 2019
No comment!
May 12, 2019
Bad experience, when I ran out of medication, can not get through on the phone. They need a better way, or somebody else answering the phone for medication line.
May 9, 2019
The Dr. is very good.
May 9, 2019
Excellent service
Apr 23, 2019
Very satisfied.
Apr 23, 2019
Very satisfied.
Apr 23, 2019
Very satisfied.
Apr 23, 2019
Very satisfied.
Apr 23, 2019
Very satisfied.
Apr 23, 2019
Very satisfied.
Apr 16, 2019
Terrible experience 2 hours to see pa and then wait for the doctor not happy
Apr 9, 2019
excellent service
Apr 9, 2019
Dr. Guerra has a very good staff
Apr 9, 2019
I'm very happy with the service.
Apr 7, 2019
I requested an emergency appointment and was able to see the doctor in 2 days.
Apr 6, 2019
All was good.
Apr 6, 2019
I am very pleased with Dr. Guerra. Very personable.
Apr 1, 2019
waiting time at clinic, I've waited a lot longer before
Mar 30, 2019
they were very good
Mar 30, 2019
good
Mar 30, 2019
good
Mar 30, 2019
good
Mar 30, 2019
good
Mar 30, 2019
good
Mar 29, 2019
Dr. Guerra is super busy and the wait is long but we go to him becaise the wait is completely worth it!!
Mar 28, 2019
Good experience all the time
Mar 28, 2019
Good experience all the time...always recommending this Dr
Mar 28, 2019
Good experience all the time
Mar 28, 2019
Good experience all the time
Mar 28, 2019
Good
Mar 27, 2019
Great.
Mar 27, 2019
Good.
Mar 27, 2019
Good .
Mar 26, 2019
It's not easy to get someone to answer. sometimes I feel it's easier to run by the office than calll. if I click on "Spanish" when promoted on phone message, I get someone faster than on English where it just rings.
Mar 23, 2019
Called multiple times on different days and there was music, no ring tone and no answer
Mar 18, 2019
I like that the girl remembered me from the last time I was there which was several months ago.
Mar 18, 2019
The PA student and Dr. Guerra listened carefully as I spoke and asked confirming questions so they could be sure they understood what I was saying. They each took an appropriate amount of time with me.
Mar 18, 2019
One of the reasons I come to Dr. Guerra is I don't have to wait long.
Mar 18, 2019
Each of the staff personnel were very courteous and friendly. That is very important to me also.
Mar 18, 2019
The staff always seems to interact well together.
Mar 15, 2019
very quick treatment this time. often after "weighing-in" i am ushered back to the waiting room. this time i went right into the exam room
Mar 15, 2019
Dr Guerra is careful and conscientious, but friendly and attentive
Mar 15, 2019
as said in last comment section
Mar 15, 2019
the nurse spoke quickly and was hard to understand
Mar 15, 2019
none
Mar 13, 2019
very pleasant and efficient
Mar 13, 2019
works well with seniors....
Mar 5, 2019
Dr Guerra has always been an excellent physician and human being. He lets you make the final decision regarding your health and what med's to take.
Mar 5, 2019
There was confusion regarding my original appointment, they said it was at a different time, and then they said it was ok, but it took almost 2 hours for me to see the doctor
Mar 3, 2019
better than my last visit in Sept. 2018. The support staff back then were uncaring, lack of empathy. In observing their behavior, they had several personal conversations and seemed irritated when a patient had questions.
Mar 3, 2019
practice is functioning a lot better now.
Feb 28, 2019
I do not recommend doctors to others
Feb 28, 2019
I do not recommend doctors or a practice to others. Not my business to do so.
Feb 28, 2019
I did not observe hand washing.
Feb 28, 2019
good
Feb 28, 2019
came in for physical results
Feb 26, 2019
Dr. Guerra is a great Doctor!!! I would not to go see any other Doctor.
Feb 26, 2019
Wait times are sometimes long based on individual appointments before mine. I like to schedule my appointments early to be the fist patient. Towards the end of the day it might get long like I mentioned earlier.
Feb 24, 2019
great service
Feb 23, 2019
we thought Dr. Guerra would come to exam room soon after exam by Nurse Practitioner but he must have been busy elsewhere.
Feb 23, 2019
every one is very sincere about me.
Feb 22, 2019
They are very good at accommodating a good time for appointments, I work nights so I always ask for an early visit.
Feb 22, 2019
in and out in about 1 and a half hours
Feb 22, 2019
everyone is courteous and friendly all the time
Feb 14, 2019
Staff is changing appointment time without approval of patient
Feb 12, 2019
everyone was very friendly
Feb 12, 2019
Exceptional medical care and understanding.
Feb 6, 2019
very great experience
Feb 4, 2019
I waited for over 2 hours to see the doctor for less than 5 minutes.
Feb 4, 2019
I must have been the last patient seen even though my appointment was at 4 PM.
Feb 4, 2019
Terrible obviously the doctor was overbooked
Feb 4, 2019
No one ever bothered to apologize for having to wait so long
Jan 31, 2019
I am always pleased with the treatment we receive everytime we have appt. Starting from Sandra (recept) and the nurses inside. We feel just at home. We are treated with respect and dignity. Wish There were more Dr's offices with personal like here.
Jan 31, 2019
Dr. Guerra and Ovalle have been great to me and the whole family. I would highly recommend them to by friends. I feel like they really care for their patients and are very concern to helping us in any way possible. The fact that he listens to me is what makes me feel comfortable. They show us they really care.
Jan 31, 2019
In and out quickly. Very happy
Jan 31, 2019
Nurses very polite and professional
Jan 31, 2019
Count on it. Highly recommended
Jan 31, 2019
Great
Jan 30, 2019
n a
Jan 30, 2019
n a
Jan 28, 2019
Good.
Jan 28, 2019
Good.
Jan 28, 2019
Good.
Jan 28, 2019
Good.
Jan 28, 2019
Good.
Jan 28, 2019
Good.
Jan 20, 2019
In addition to being a good doctor, Dr. Guerra is an excellent human being
Jan 19, 2019
Good
Jan 19, 2019
Good
Jan 19, 2019
Good
Jan 19, 2019
Good
Jan 11, 2019
I don't understand why you can't honor an appointment time. I waited a half hour to see the nurse and another half hour to see the doctor. The staff and doctor are very friendly but I wish that the office ran on time.
Jan 11, 2019
I liked the fact that he wants to see me in six more months for a checkup. He really took the time to see me.
Jan 10, 2019
Overall very satisfied.
Jan 8, 2019
Dr Guerra is always very professional, understanding and helpful
Jan 8, 2019
I was attended to very quickly and my visit was done in a short and pleasant time period.
Jan 8, 2019
I value my doctor's expertise and his professional care.
Jan 8, 2019
Arrived and left within 1 hour.
Jan 5, 2019
receptionist needs to improve her attitude.